WebNauts ("WebNauts", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit webnauts.ca, submit forms, or otherwise interact with our website and services.
We operate from Surrey, British Columbia, Canada and handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.
Information we collect
Depending on how you use our website, we may collect:
- Contact and inquiry information — name, email address, phone number, company name, website URL, and message content when you submit our contact or SEO analysis forms.
- Technical and usage information — IP address, browser type, device information, pages visited, and approximate presence signals used to understand active visitors on the public site.
- Cookie and analytics data — if you accept analytics cookies, we may collect aggregated usage data through Google Analytics. See our Cookie Policy.
- Communications — information you provide when you email us or correspond with our team.
How we use information
We use personal information to:
- Respond to inquiries, consultation requests, and SEO analysis submissions;
- Provide, maintain, and improve our website and services;
- Send service-related communications you request;
- Monitor website performance, security, and aggregated visitor activity;
- Comply with legal obligations and enforce our Terms of Service.
Legal bases and consent
We collect and use personal information with your consent where required — for example, when you submit a form or accept non-essential cookies. You may withdraw consent for optional analytics cookies at any time through your browser settings and our cookie banner choices, though essential site functions may still require certain technical data.
Sharing and disclosure
We do not sell personal information. We may share information with:
- Service providers — hosting, email delivery, analytics, and security vendors who process data on our behalf under contractual safeguards;
- Legal requirements — when required by law, court order, or to protect rights, safety, and security;
- Business transfers — in connection with a merger, acquisition, or asset sale, subject to continued protection of your information.
International transfers
Some service providers may store or process data outside Canada, including in the United States. When information is transferred internationally, we take reasonable steps to ensure appropriate protection consistent with applicable law.
Retention
We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law. Form submissions are retained for business follow-up and record-keeping; technical logs and presence data are retained for limited periods.
Security
We implement administrative, technical, and organizational measures designed to protect personal information, including encrypted connections (HTTPS), access controls on administrative systems, and security headers. No method of transmission over the Internet is completely secure.
Your rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you;
- Correct inaccurate information;
- Withdraw consent where processing is consent-based;
- Ask questions about our privacy practices.
To exercise these rights, contact us at info@webnauts.ca . We may need to verify your identity before responding.
Third-party links
Our website may link to third-party sites such as social networks, client portfolios, or tools. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were last made. Continued use of the website after updates constitutes acceptance of the revised policy.
Contact us
For privacy questions or requests, contact:
WebNauts
Email:
info@webnauts.ca
Phone: 778-723-0932
Surrey, British Columbia, Canada